RETURN AND EXCHANGE POLICY

Overview

We understand that sometimes ordered products may not fully meet your expectations. Marinescu Iași Fashion accepts returns and exchanges within 15 days of receiving the products.

For a return or exchange to be accepted:

  • Products must be new, unworn, unwashed, and unaltered

  • All original tags must be attached

  • Products that do not meet these conditions may be refused

Fees and Eligibility

Return costs will be covered by Marinescu Iași Fashion in cases of confirmed issues, such as:

  • Manufacturing defects

  • Missing or incorrect stitching

  • Products damaged during the production process

  • Wrong products sent

For returns due to other reasons, the return shipping cost will be borne by the customer.

Non-returnable products:

  • Gift cards

  • Final sale items

  • Accessories (including jewelry, swimwear, and bags)

Standard Return Process

After submitting the request, our team will review the request and respond within 24–48 business hours.

Step 1: Contact Us

Send an email to info@marinescuiasifashion.com with the subject:
"Return Request – #Order Number"

Step 2: Provide Necessary Information

Please include:

  • Product name or SKU code

  • Reason for return or exchange

  • A clear photo of the attached product tag

Step 3: Return Instructions

After approving your request, we will send you the authorized return address.

Step 4: Shipping the Return

Do not send the return to the address on the package label. After shipping, please send us the tracking number.

Returns without tracking may delay the refund process.

Step 5: Verification and Processing

After receiving the package, processing the return may take 7 to 10 business days.

Important Information

  • Only one return request can be submitted per order

  • Please use exclusively the return address provided by our team

  • Returns sent to an incorrect address cannot be processed or refunded

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

For quick resolution, please send clear photos of:

  • The received product

  • The outer packaging

  • The shipping label

Refunds

Refunds will be issued using the same payment method used when placing the order.

Estimated refund time:

  • PayPal: approximately 5 business days

  • Visa / Mastercard: 5–10 business days

  • Apple Pay: 3–10 business days

After the refund is processed, you will receive a confirmation email.

Exchanges

We offer exchanges for eligible products:

  • Each product can be exchanged only once

  • If there are price differences, they will be adjusted accordingly

  • Exchanged products are no longer eligible for subsequent return or exchange

To request an exchange, follow the steps in the return process.

Clarifications on Defects

The following situations are not considered defects:

  • Loose threads or small material differences

  • Minor color differences caused by lighting or screen

  • Small size differences resulting from the manufacturing process

  • Damage caused by improper use, washing, or maintenance

  • Personal preferences related to style, size, or comfort